As the developer of Thilawa Special Economic Zone (SEZ), MJTD is keenly aware of its responsibility towards the local communities, and strive to identify, understand and respond to the concerns of the communities in a timely fashion.
MJTD has in place a feedback mechanism to receive and facilitate resolution of stakeholders’ concerns and grievances regarding the environmental and social issues arising from the development of the SEZ.
We aim to address such concerns promptly in a transparent and culturally appropriate manner. The feedback mechanism is designed to be readily accessible by affected individuals and households. Active engagement with affected communities is essential for the success of the SEZ.
Concerns of the communities are identified through monthly home visits, quarterly coordination meetings and the other direct contact with the local people in the area. Feedback received during these sessions are recorded in our “Community Diary”. The cases are reported to the management of MJTD and feedback will be provided within 10 working days after receiving the request, complaint or demand. However, emergency cases are given priority based on the assessment of our Community Relation Department.